Multichoice, the parent body of Digital Satellite Television (DSTV) seems to be in for trouble as the Consumer Protection Council (CPC) is set to do battle with them.
CPC has launched an investigation into the quality of service rendered by DSTV, a product of Multichoice following several reports of unsatisfactory service filed by customers of DSTV.
CPC in a notice of announcement of inquiry signed by its Director-General, Earlier this year, Multichoice and Multichoice Africa which runs DSTV as a satellite pay-TV service across Africa announced a hike in its monthly subscriber fees in South Africa and across the rest of the African continent, leading to subscribers outrage in Nigeria.
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Subscribers in Nigeria saw their monthly subscription fees skyrocket from April with a massive 20% to a whopping 30% for the various DSTV packages despite complaints about the quality of service to customers in Nigeria by Multichoice Africa via DSTV.
and served on Multichoice Nigeria Limited, said that it had been inundated with a barrage of complaints by consumers, who alleged wide-range abuse of their rights.
The CPC noted in the notice of investigation, “These complaints in effect allege that the DSTV service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualize the full purpose for which they purchased or subscribed to the service. The complaints include poor quality of service such as incessant disruption of service without compensation, while subscription is current; monthly subscriptions lasting less than 30 days; and poor redress mechanism and consumer service.”
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Other complaints according to CPC are advertisements on consumer care lines at the expense of consumers; poor implementation if of decoder swap policy; and effecting price increase for subscriptions despite payment before due date of increase.
The council revealed that its investigation would include receiving relevant evidence and documents from complainants, Multichoice satellite broadcast experts and witnesses as well as relevant sector regulators.
The CPC said that despite its earlier interventions in the form of meetings, telephone and written correspondences with Multichoice to resolve the issues and developed quality standards to safeguard the interest of consumers, complaints had been pouring in unabated against the company
Atoki said the council’s action is in line with the focus and commitment of the Federal Government to engage in sectoral interventions to address the numerous problems facing Nigerian consumers with a view to getting a saner marketplace in the country.
Earlier this year, Multichoice and Multichoice Africa which runs DSTV as a satellite pay-TV service across Africa announced a hike in its monthly subscriber fees in South Africa and across the rest of the African continent, leading to subscribers outrage in Nigeria.
Subscribers in Nigeria saw their monthly subscription fees skyrocket from April with a massive 20% to a whopping 30% for the various DSTV packages despite complaints about the quality of service to customers in Nigeria by Multichoice Africa via DSTV.
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